Privacy Policy

1. Who We Are

Thorn Hosting provides hosting services, including VPS, game servers, dedicated servers, and related digital services. This Privacy Policy applies to all platforms under our control.

2. What Information We Collect

We may collect the following personal information when you interact with us:

• Name, email address, and physical address
• Phone number (if provided)
• Billing and payment details
• Account activity and preferences
• Support history and communications
• Usage data and server logs

3. How We Collect Data

We collect data:

• Directly when you register for services, contact us, or make a payment
• Automatically via website tools and server logs (e.g., analytics, performance monitoring)

4. Technologies We Use

We use the following third-party tools:

• Payment processors (Stripe, PayPal) for secure transactions
• Analytics tools to improve user experience and understand website usage
• Support systems (live chat or ticketing tools) for customer service

All third-party providers are bound by strict data protection agreements.

5. Where Your Data Is Stored

Your data may be processed and stored in the United Kingdom or other countries where our service providers operate. We ensure that all international transfers comply with UK data protection laws.

6. Mailing Lists

We only send marketing or newsletter communications if you have explicitly opted in. You can unsubscribe at any time via links in emails or your client portal.

7. How We Use Your Information

Your information may be used for:

• Providing and managing your hosting services
• Processing payments, renewals, and account management
• Responding to support requests
• Improving our website and services
• Sending important service notifications

8. Sharing of Information

We do not sell or rent your personal data. We may share data only with:

• Trusted service providers, such as payment processors and analytics tools
• Law enforcement or authorities if legally required
• Fraud prevention partners to protect our services

We may also use aggregated or anonymized data for analytics and service improvements.

9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to certain processing activities
• Request a portable copy of your data

To exercise your rights, contact us at: contact@thornhosting.com

10. Data Retention

We retain your data only as long as necessary to provide our services or comply with legal, tax, or accounting requirements. Server logs may be kept for security and troubleshooting purposes.

11. Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security audits. However, no online system is completely risk-free.

12. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted data, contact us and we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in law or our practices. Updates will be posted on this page with the effective date. Continued use of our services constitutes acceptance of the updated policy.